RecievE the Benefits you've earned

Our Advocates are

Committed To You

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Complete the following questionnaire and one of our advocates will contact you.

How OTS Veteran Services Works For You

Identifying care issues

Patient advocates provide a compassionate listening ear to identify problems within your care. They interview patients, asking the right questions to determine where issues lie.

Patient advocates listen to patient experiences and pinpoint unmet health care needs, then work with the patient’s health care team to make the necessary changes to address those needs.

Discussing treatment options

If you have an issue with your care, patient advocates can help you engage with your health care team to determine a possible treatment plan or walk you through the process to request a clinical appeal.

They make sure all forms of treatment and medical plans have been explored and coordinated with the patient and health care team to ensure the best care possible is being administered in a timely manner.

Directing patient concerns

Patient advocates act as mediators between patients and health care teams. They carefully listen to your concerns and work to facilitate resolutions, pointing you in the right direction and accompanying you every step of the way.

Making referrals

Patient advocates help you navigate the complicated health care system by directly connecting you to providers offering the best care. Patient advocates focus their efforts on the type of care being given to provide the correct referrals for the correct problems.

Assisting with billing issues

Patient advocates stay informed and updated on the latest protocols as this can be challenging for patients to navigate alone. Patient advocates facilitate billing resolutions. They also present your concerns to the appropriate personnel to address the issue.


Ensuring quality care

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Veterans Crisis Line

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What does an advocate help me with?
Every step of discovering what benefits you are eligible for, Helping you apply for and receive those benefits.

Do advocates help with claims?
Yes, your advocate will keep you updated on ongoing claims and upcoming appointments.

Is there a fee for this service?
Our advocate support fee is $150.